Data deletion
Last updated: 12 October 2026
You can delete the data savvy.so holds about you or your organization at any time. This page explains how, including for data obtained through Facebook, Instagram, Google or Shopify.
Disconnect a service
In savvy.so, go to Settings › Integrations, open the service (Google Ads, Meta Ads, Google Analytics, idealo, Shopify…) and choose Disconnect. The access tokens of that service are deleted immediately and savvy.so stops reading or sending data to it. The campaign spend and results already imported stay in your organization's reports until the organization is deleted.
Remove the app from Facebook or Google
You can also revoke savvy.so's access from the other side: in Facebook, Settings › Apps and websites › savvy.so › Remove; in your Google account, Security › Third-party apps with account access › savvy.so › Remove access. When we receive the removal, we delete the related tokens and data.
Delete your account or organization
Write to hello@savvy.so with the subject "Data deletion" from the email of your account, saying whether you want to delete your account, your organization or both. We confirm the request and delete the data within 30 days, except what we must keep by law (invoices) for the legal periods. Deleting an organization deletes its products, orders, expenses, integrations and reports.
If you are a customer of a store
savvy.so processes your order data on behalf of the store you bought from. Please send your deletion request to the store; it is the controller of your data and we will carry out its instructions.
DIGITAL CRAFTERS SL
Tax ID (NIF) B56660947
Calle Doctor Gómez Ulla 20, 1A, 28028 Madrid, Spain